Frequently Asked Questions
What are Users?
Users are any person with access to your Network. This typically includes your internal staff, any external visitors, such as contractors or guests and vouchers. In some cases, individual devices might be recognized as users (MAC address authentication etc).
What are Access Points (AP)?
Access Points are any devices broadcasting a wireless signal. This includes wireless routers, any lightweight and stand-alone access points including wireless signal repeaters.
What third-party platforms do you integrate with?
IronWiFi is integrated with multiple OAuth and SAML applications, Google Apps, Active Directory, SMS service providers Twillio and Clickatell, Stripe credit card processor and more.
How safe is my information with IronWiFi?
IronWiFi has invested significantly in the privacy and security of your data. Visit our Security and Compliance page for more information.
How will my subscription be billed?
IronWiFi is a monthly or annual subscription in US Dollars (USD). Your credit card will be billed automatically and based on your billing date. Any applicable taxes will also be charged in USD.
How do I upgrade, downgrade or cancel?
You may access your account details under the Account top-level navigation item while in the Console. Here you will have access to the billing and plans sections. Please note that this access is limited to users with Billing permissions.
Is there an on-premises version of IronWiFi?
IronWiFi is available strictly as a software-as-a-service (SaaS) platform. We do not currently offer, nor do we plan to offer an on-premises version.