Let Users Manage Their Own WiFi Devices
End users view registered devices, revoke lost ones, and re-enroll replacements — without opening an IT ticket. You keep full admin oversight while cutting WiFi support requests by 60-80%.
Self-Service That Actually Reduces Tickets
Six capabilities that put users in control — without giving away the keys
Device Inventory
Users see every device they've enrolled — name, type, OS, last connection time, and certificate status. No guessing which devices are registered.
- Device name & type
- Operating system
- Last connected timestamp
- Custom device labels
One-Click Revocation
Lost your phone? Sold your laptop? Users revoke a device's WiFi access instantly. The certificate is invalidated and the device disconnects in seconds.
- Instant certificate revocation
- Device disconnects immediately
- No IT ticket required
- Confirmation before revocation
Re-Enrollment
Got a replacement device? Users click "Enroll New Device" and go through the enrollment flow again. The old device slot is freed up automatically.
- One-click re-enrollment
- Automatic slot management
- Same enrollment flow
- Preserves user identity
Certificate Status
Users see the health of each device's certificate — valid, expiring soon, or expired. Clear visual indicators and one-click renewal when certificates are nearing expiration.
- Green/yellow/red status indicators
- Expiration date visibility
- One-click renewal
- Email expiry reminders
Device Limits
Control how many devices each user can enroll. Set global defaults or per-group limits. Users see their remaining slots and must revoke old devices before adding new ones.
- Per-user device caps
- Per-group limits
- Remaining slots visible
- Admin override capability
IT Ticket Reduction
The two most common WiFi tickets — "new device" and "lost device" — handled entirely by end users. IT keeps oversight through the admin dashboard and audit logs.
- 60-80% fewer WiFi tickets
- Admin audit trail
- Activity notifications
- Full admin override
Two Views, One Portal
Users get convenience. IT gets control.
What Users See
A clean, simple interface showing their enrolled devices with status indicators. They can rename devices, revoke lost ones, and initiate re-enrollment — all from their phone or laptop browser. No app required, no IT intervention needed.
What Admins See
Full visibility into every user's devices across the organization. Override any revocation, adjust device limits, see audit trails, and get notified when users make changes. You're always in control — users just handle the routine tasks themselves.
Included with Every Employee WiFi Plan
The self-service device portal is available to all Employee WiFi customers at no additional cost. Enable it from the IronWiFi console and share the portal link with your users.
Frequently Asked Questions
What can users do in the device portal?
Users can view all their registered WiFi devices, see certificate status and expiration dates, revoke access for lost or stolen devices, re-enroll replacement devices, and rename devices for easy identification. All actions take effect immediately — no IT ticket needed.
Is the device portal secure?
Yes. Users authenticate via SSO or their existing credentials before accessing the portal. They can only see and manage their own devices — never anyone else's. All actions are logged in the admin audit trail, and administrators can set device limits and override any user action.
Can administrators override user actions?
Absolutely. Administrators have full visibility into all user devices and can revoke any certificate, disable any device, or adjust per-user device limits from the admin console. The device portal gives users self-service convenience while keeping IT in full control.
How does this reduce IT support tickets?
The most common WiFi support requests are "I got a new laptop" and "I lost my phone." The device portal lets users handle both without contacting IT. They revoke the old device and enroll the new one themselves. Organizations typically see a 60-80% reduction in WiFi-related support tickets after deploying the device portal.
Ready to Cut WiFi Support Tickets?
Start a 14-day free trial with the device portal included. Empower your users and free up your IT team.